At Curtarra.com, we want to offer you a 100% satisfaction guarantee.
While we work hard to ensure you won't have to return your order, we understand that sometimes things don't go as planned. If you need to return or cancel your order, we make the return process easy!
Suppose you unintentionally ordered in the wrong size, color or have second thoughts about the header, lining, or as such. In that case, we will be glad to revise your order before it is shipped. Two easy and effective solutions help. Contact our customer service via LiveChat or email us at firstname.lastname@example.org.
A partial refund or an invoice will be sent to you for the pricing changes.
Owing to the featured custom goods, we can only assure you of a change before your order is made or shipped. Please kindly note that.
If your order is the wrong size or color or has any manufacturing defects, please contact us within 30 days so we can make the necessary repairs to remedy the issue. We will cover your shipping costs and restocking fee for the defective items.
Because all of our curtains are handmade for you, unfortunately, they cannot be applied to other customers. As such, we cannot accept returns other than quality issues. However, that doesn't mean you don't have options if you're not 100% satisfied with your order.
If you accidentally ordered the wrong measurements, several options are available. Say, if your curtains are too wide or too long, you may head to the neighborhood craft shop or laundry for a modification. In all other cases, such as the curtains being too narrow or short or wanting a fabric or design change, we are happy to offer you a 50% discount on your second order if placed within 30 days of receiving your first order. If you are not completely satisfied with your curtains and want to return them within 30 days of purchase or after receiving your order, we can offer you a partial refund at 70% off your order price.
Late or Missing Refunds
A refund should be credited to your account in a few days. If there is an issue with your bank, such as a delay in processing or posting the refund, they may be able to provide valuable insight. If you used a credit card, we recommend calling the company to find out when the refund will be posted or if it's been postponed.
If you change your mind, we will be glad to cancel your order before it is shipped and offer you a full refund. A confirmation of your cancellation, along with your receipt, will be e-mailed to you, and a credit will be applied to your credit or debit card. We will keep you updated on your refund processing.
Because all our items are custom made, we cannot issue a refund or cancel your order once it's been made or shipped.
Measuring Tool Helps
Our free measurement tool is easy to use and can be a great resource to ensure that returns aren't necessary. All you have to do is select the width of your window, the length of your curtains, and the header style.
If, by any chance, the measurement tool doesn't work correctly and you end up with the wrong size, we will arrange a free replacement.
Free Swatches Available
In addition to a free measuring tool, we also offer free swatches. You can know better what your new curtains will look like before ordering. We recommend ordering free swatches first because colors or fabrics don't always perform perfectly from the screen. It's easy to check before making your final purchase.