We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get a full refund.
Since it is a custom product, we can not cancel the order if the product is finished and shipped, and it does not support returns and refunds.
Returns (if applicable)
Since curtains are made by our several workers and specially customized for you according to your preference, which cannot be applied to other customers, generally we don’t accept return except for quality issues. If you are not satisfied with your custom curtains and want to return within the 30 days after receiving the order, we could only give you a partial refund that is 70% of your order price.
If there are quality issues like wrong size, wrong color and other issues due to our wrong product, please contact us in 30 days, we will remake new curtains for you, or modify the issues in another way to make you satisfied.
If your incorrectly measured your window/door and receive the curtains that don’t fit perfectly, just contact us and we will work with you to find the best solution to remedy, such as you received a wider panel, then we may cut it down in width to best match your window/door. But if it’s an issue that cannot be remedied such as curtains are too narrow or too short, or you need to change a different fabric, we could give you 50% off on purchasing a second set. (Only valid within 30 days after receiving your first order)
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The shipping cost of returns (if applicable)
For quality issues, all return shipping costs will be borne by Curtarra. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]
Please contact our Customer service at [email protected] to get more information you need.