SHIPPING POLICY

As is known to all, shipping is often the biggest concern for online shopping. At curtarra.com, we take pride in our fast shipping service and hope you can enjoy shopping at every step.

Since our custom items (including curtains, shades, rods, tracks, etc.) are instantly crafted according to your particular requirements, our order delivery usually can be made up of two parts: 

Processing Time:

• Ordinary Day: 7-10 Business Days
• Holiday Season: 13-35 Business Days

Shipping Time:

• Ordinary Day: 7-10 Business Days
• Holiday Season: 7-10 Business Days

Total Time:

• Ordinary Day: 14-20 Business Days
• Holiday Season: 20-45 Business Days

* Other standard items, such as rods and wands, will be shipped earlier than customized items.
* Free swatches arrive in 7-10 business days in the U.S.
Delivery to Canada typically takes 10-15 business days.
Delivery times may vary based on your location, as our headquarters is in California.
* Please pay attention to the shipping notification email.

Delivery time may be extended by 45 business days during the CNY holiday season(aka. Jan.&Feb.). The total delivery time is as shown on the checking out page.

We offer FREE SHIPPING on ALL products across the US and Canada.

Sample orders have a $3.99 shipping fee.

Orders on custom curtains are shipped by air, via FedEx or DHL, mainly.
For free fabric swatches, most of them are shipped by USPS.

Please note that we can deliver fabric swatches to the PO boxes. But we can't do that in the case of curtain&hardware order shipment.

Once your package ships, we will email you the tracking information(carrier and tracking number).
You can check your shipment by clicking the Track Order for more details. Or visit the carrier's official website to monitor your package. 

We meticulously check all our products to prevent issues, but damage or loss may happen during transit.

If your product is damaged or lost, please do the following:

1. Take a picture showing the damage or describe the loss.

2. Report to the carrier:

    FedEx: 1.800.GoFedEx or 1.800.463.3339 (US & Canada)
    UPS: 1 (800) 742-5877 (US & Canada)
    DHL: 18002255345 (US); 18553457447 (Canada)

3. Email us at support@curtarra.com with the problem and the relevant photos.

We'll promptly address your issues and, if confirmed by the carrier, assist in locating or remaking your lost items.

For any personal shipping requests like expediting, change of address, or reporting package issues, please contact us at support@curtarra.com .