Return Policy

At Curtarra, we build our custom window treatments to last. Because our products are handcrafted and specially customized to your preferences, they are unique and non-transferable. However, your peace of mind is our priority, which is why we’ve designed a comprehensive guarantee and return policy to protect your purchase.

We stand behind our products. If there is an issue caused by our manufacturing or materials, we’ve got your back.

Our Lifetime Limited Warranty: We want you to love your purchase for years to come. This warranty protects you from defects in materials, craftsmanship, and failures from normal use over time. If we confirm a covered defect, we will repair or replace the defective item free of charge. (If your original product is discontinued, we'll provide the closest available alternative, ensuring it matches your set as best as possible.)

30-Day Order Accuracy Guarantee (Upon Arrival): For out-of-the-box quality issues—such as incorrect size, wrong color, or other mistakes strictly on our part—please contact us within 30 days of receipt. We will promptly remake the curtains or resolve the issue through modifications at no cost to you, including covering all shipping fees.

Claim Requirements: Proof of purchase is required. We reserve the right to inspect any product before approving a replacement or repair.

Because custom items (including custom tracks and pillow covers) are made to your exact size, standard returns are not accepted. However, if you made a mistake or aren't perfectly satisfied, we are here to work with you:

Measurement Errors on Your Part:

If it can be fixed: If the panel is too wide, we can adjust its width (you would cover the shipping and modification fees).

If it cannot be fixed: If the curtains are too narrow, too short, or require a complete fabric change, we offer a 50% discount on a second set (valid within 30 days of receiving your first order).

Not Satisfied? The Donation Process: If everything was made correctly but you're simply not satisfied with your custom curtains, please contact our customer service within 30 days of receipt. Our team will guide you through our donation process to ensure eligibility for a partial refund.

Please note: Do not donate the items on your own without contacting us first. Once instructed, donate the items to Goodwill and provide us with a donation receipt (including Name/Quantity, Date, and a picture of the items).

To maintain fairness and protect our handcrafted process, the following scenarios do not qualify for warranty claims, returns, or refunds:

Normal wear and tear from daily use, or fading/discoloration from sunlight.

Accidental damage, misuse, alterations, or damage from moisture/improper cleaning.

Issues arising from your incorrect measurements or improper installation (see our solutions in Section 2).

Misunderstood the image of the product, or "not the color you wanted" (we highly recommend ordering free swatches first).

Change of mind / No longer wants it / Items ordered by mistake.

Items do not fit perfectly but were made accurately (Tolerance size within +/- 1% is treated as industry acceptable).

Drapes being "too heavy" or slight fabric dye lot variations.

The order arriving later than expected.

Costs related to shipping, removal, or reinstallation for warranty claims, or any incidental costs.

Modifications: Suppose you unintentionally ordered the wrong size, color, or have second thoughts about the header/lining. We will be glad to revise your order within 48 hours. Contact our customer service via LiveChat or email at support@curtarra.com. A refund or invoice will be sent for pricing changes.

Cancellations: We accept full-refund cancellations within 48 hours. For orders over 48 hours (if unshipped), you can get a 70% refund.

Please Note: Owing to the featured custom goods, we can only assure modifications within 48 hours. We cannot cancel, return, or refund an order if the product is already finished or shipped.

Non-Custom Returns: Select adjustable window hardware (rods, wands) and accessories (rings, clips) may be returned in their original packaging. Customers are responsible for return shipping costs. Swatch/Sample Booklets are not eligible for returns.

Refunds Process: Once your return is received and inspected, we will email you. If approved, your refund will automatically be applied to your original payment method within a certain amount of days. (No restocking fee will be charged).

Late Refunds: Check your bank and credit card company first, as processing times vary. If you still have not received it, contact us.

Measuring Tool Helps: Our free measurement tool is easy to use and ensures returns aren't necessary. Just select window width, curtain length, and header style.

Free Swatches Available: Colors and fabrics don't always perform perfectly on screen. Order free swatches first to check before making your final purchase.

Need help? Contact our Customer Service at support@curtarra.com.