CONTACT US

We're always ready to assist you with anything you need. Whether you have questions about our custom curtains, need help with your order, or simply want to chat, don't hesitate to reach out. We're just a message away.

Email: support@curtarra.com
Phone#: +1 (909) 616-1816
Address: Hongkong Ke Yang Global Co., Limited, EASEY COMMERCIAL BUILDING,253-261 HENNESSY ROAD, ROOM 1002,10/F, WAN CHAI, Hong Kong Island Hong Kong SAR

How long will my items arrive?

Total time(14-20 business days) =Processing time(7-10 business days) + Shipping time(7-10 business days)

During the holiday season, the delivery time may be extended by 45 business days.

Total time(20-45 business days) =Processing time(13-35 business days) + Shipping time(7-10 business days)

Who is the carrier?

Our customized orders are shipped via FedEx or DHL, and most swatch orders are shipped via USPS.

What to do if the shipment is damaged or lost during the transit?

1. Take a photo of the damaged package.

2. Report the damage or loss to the carrier.

3. Contact us at support@curtarra.com, and we will help fix it (help to find back or remake for you if the carrier confirms the loss).

How to track my order?

There are 3 methods for tracking your order.

a. Log in to your account on the Curtarra site. You will be able to see your order status in the order details.

b. Click Track Order on the left footer (under the help) and enter your tracking number from the email notification.

c. Email us at service@curtarra.com if you cannot track your order via the above methods.

For more shipping information, please refer to the Shipping Policy.

How to change the shipping address?

Please contact us at support@curtarra.com within 48 hours to get a change. Please tell us your order number & new shipping address. We will update the shipping address in 48 hours and send you an order update email.

Where will my order be shipped from?

Curtain orders ship directly from Curtarra curtain factory in China by carrier DHL, FedEx, or UPS.

Hardware and swatch orders ship from our warehouse in LA by UPS or USPS when there is an inventory.

I want to make a curtain by myself. Can I order some fabrics?

We offer fabrics. Please contact support@curtarra.com if you want fabrics only.

What if one of my curtain swatches is out of stock?

If you can't add one swatch to your cart, it means it is out of stock now. Please order other swatches first and email us the unavailable swatch you want. We will ship the swatches together from our factory and items will be delayed by about 7 work days.

How to place an order?

Please read the How To Customize page to get the customization process.

What if I ordered the wrong size or color of curtains?

If you ordered the wrong curtains, contact us to cancel or update the order via support@curtarra.com or LiveChat.

Owing to the featured custom goods, we can only assure you of a change before your order is made or shipped.

If you didn't find that you had ordered the wrong curtains until you received the items or got the tracking info, you may need to keep them.

Custom goods are not able to apply to other clients or our reuse.

We are happy to offer you a 50% discount on your second order if you place it within 30 workdays of receiving your first order.

What can I do if I had applied the wrong coupon code when checking out?

Please email service@curtarra.com or start a LiveChat. Tell us your Order#, the name of the wrong coupon you applied, the code of the right coupon you want to apply. We will arrange to refund the difference amount of two coupons on this order.

Please kindly note that the refund is active when the coupon code is valid.

Can I send my own fabric to make the curtains?

We would not recommend you do so. As our curtains are made and shipped directly from the factory in China, you'll need to pay for the shipping fee and expect a longer wait.

How to measure the window and get the correct size of the curtain?

Please enter our How To Measure page or use Measurement Tool directly, where you can find answers on measuring curtains. You can also chat with us at LiveChat or email us at support@curtarra.com. We will reply ASAP.

How do I change my order?

If you need to modify the details of your order, like size, lining, and so on, please contact us asap. You can contact our customer service team via LiveChat or email us at support@curtarra.com to make a change request and they will assist you.

And for the price change, we will refund it to your payment account, or send you an invoice. Please note that the details can be modified only before the order enters the shipping process. Once the curtains are shipped out, any details can not be modified.

Please forgive us for the inconvenience we made to you.

What can I do if I can't place the order or fail to pay on the site?

If you are not able to place an order, please send us the details of the curtains you want to order, including Product Name, Color, Header Style, Size, Lining Option, Design, and Quantity, or just send us the screenshot of your order details. We will send you a PayPal bill based on the details to help you fix the problem.

If there is an issue with payment, you might try to check out again, change another credit card, or change the payment method if you still fail to pay.

Are there any other custom options available?

Glad you asked! We offer a bunch of custom options to fit your needs as best as we can. Please drop us a line at support@curtarra.com or start an online chat with us for more details.

What are the details about the header styles (Grommet Top, Rod Pocket, Pinch Pleat – Double)?

Grommet Top: Grommets come in 1.6" inner diameter. We offer grommets in 4 colors, including silver, black, bronze, and gold. If you have a special request for a grommet, contact us via LiveChat or email.

Rod Pocket: The rod pocket is 2.8" in height, which fits the rod less than 1.5" in diameter. The top part is about 1.2" in height.

Pinch Pleat–Double : Pinch Pleat-Double is made with 2 times the fabric of the panel width. There is no need to double your measurement or order more fabric. Hooks are included, while rings are NOT. The distance between the 2 pleats is about 5", and the final width will be 4-8" wider than ordered to create the center overlap and end return.

Pinch Pleat–Triple : Pinch Pleat-Triple is made with 2.5 times the fabric of the panel width. There is no need to double your measuring or order more fabric. Hooks are included, while rings are NOT. The distance between the 2 pleats is about 5", and the final width will be 4-8" wider than ordered to create the center overlap and end return.

For more information about the header, please click Header Style.

Do the curtains come with lining by default?

The curtains are not lined by default. You can choose lining options for your custom orders.

The finished lining length is roughly 1.25" shorter than the finished length of the drapery panel, which is the industry standard.

If you have specific needs, please kindly let us know.

What is the difference between white lining, black lining, triple weave lining and blackout lining?

White lining

Weight: 140GSM, ThinMaterial: 100% PolyesterColor: WhiteBlackout: Sheer + White Lining = 30-40% Light-blocking; Drape + White Lining = 40-99% Light-blocking; The final effect also depends on the light-blocking property of the original fabric.Feature: Protecting privacy, adding fullness, and light filtering.

Black Lining

Weight: 140GSM, ThinMaterial: 100% PolyesterColor: BlackBlackout: Sheer + Black Lining = 70-80% Light-blocking; Drape + Black Lining = 70-99% Light-blocking; The final effect also depends on the light-blocking property of the original fabric.Feature: Protecting privacy, room darkening, and energy saving.

Triple Weave Lining

Weight: 220GSM, ThickMaterial: 100% PolyesterColor: Off-whiteBlackout: Sheer + Triple Weave Lining = 60-70% Light-blocking; Drape + Triple Weave Lining = 60-99% Light-blocking; The final light-blocking and insulation effect also depends on the properties of the original fabric.Feature: Protecting privacy, thermally insulated, energy saving, reducing noises.

Blackout Lining

Weight: 120GSM, ThinMaterial:100% Polyester, Foam coatedColor: Grayish whiteThe inner side is light blue due to foam coated, not fitting the sheer fabric or 40-50% blocking fabric, which will change the drape color.Blackout: Light-blocking Degree: Sheer + Blackout Lining = 100% Light-blocking; Drape + Blackout Lining = 100%Feature: Protecting privacy, thermally insulated, energy saving, reducing noises.

Order lining swatches on the bottom of the Free Swatches Page.

I would like to order extra-large drapes. What is the maximum size of your extra curtains?

There is no limit on solid curtain sizes. If both the width and the length are longer than 104", we will splice the fabrics, and some vertical splicing seams may come.

The maximum length of pattern curtains is 104". If the length is longer than the maximum, we will rotate 90 degrees of the pattern.

Would I get 2 panels if I order 1 quantity?

No, you will get only one panel if your ordered quantity is 1. Our curtains are sold in single panels, not in pairs.

What is the meaning of design?

We provide unique designs like splicing, elegant lace trim, delicate bead trim, and playful pompoms to make your curtains more fun and elevate your space. For further style design needs, please feel free to contact us.

How do I search for blackout curtains?

Try to search with the term Blackout Curtains or sort it out by function to enter into the Blackout Curtains category. Our blackout curtains typically block 95%-100% of the light, even without any lining added.

With that being said, you can also add our blackout lining to the fabrics you're big on to achieve 100% blackout.

Can you make door curtains, patio curtains, or other unusual curtains?

Yes, we also can make unusual curtains like door curtains for French door use or bed canopy sheer. Please contact us when you have special needs, and we will assist you with the order processing.

1. For french doors, usually use double pocket sheer panels. Please order the rod pocket header and leave a message like this: make the double pocket, the total length = 1'' + 2'' + 50'' + 2'' + 1'' =55 inches.

1'' is the length of the pleat above the pocket

2'' is the length of the pocket

50'' is the distance between 2 rod

Width

The width size per panel = the width of the rod multiply 2 fullness. Usually, the 2Xfullness is enough to create a wave look when using cloth fabrics and semi-sheer fabrics, but you can choose the 2.5Xfullness on thin sheer fabric.

Length

The length is most important, the total length = top pleats + top pocket + the distance between 2 rods + bottom pocket + bottom pleats.

The length of the pocket should be a bit longer than the rod diameter *3.14/2 to make sure the rod can go through well.

2. For bed canopy, usually need a big pocket, please order the rod pocket header and leave a message like this: No top pleat, the total length = 5'' pocket +80'' = 85 inches.

Can I see the fabrics in person?

Yes, we offer up to 10 free swatches per order with just a $3.99 shipping fee. If you need more than 10, please place a new order.

Due to different printing batches and different screen brightness and resolution, the actual color may be slightly different from the picture on the product page. Please kindly understand.

Customers with strict color requirements can order a sample to confirm the color before placing the order.

What about washing and caring?

Gentle cycle machine washable in cold water or hand wash.
Hang dry or dry on low heat.
Wipe clean, dry clean, and do not bleach.
Steam ironing when the fabric is still damp. Some fabrics become heavier after absorbing water, so it is recommended that you use a one-piece washing machine when the curtain gets larger.
If you want to use an iron, please turn down the temperature to avoid burning the curtains.

How do I care for and maintain curtains with different lining options?

All lining-added curtains are recommended to dry clean or gently cycle machine wash per panel at a time.

What are the benefits of choosing lined curtains over unlined curtains?

Unlined curtains will be at higher risk of being damaged by the sun or experiencing fading over time. Curtains serve as both a fashionable and functional tool to elevate space. To that end, we recommend you choose the proper curtain lining.

How to order a valance in the same fabric?

Please send us a pic of the valance style you want to support@curtarra.com. We will reply ASAP and ask you for the size and other details if needed.

How to order the special header style for french doors, bed canopy, outdoor, and other occasions?

If you need a special header style based on your own hardware, just send us a pic of your hardware to support@curtarra.com, and we will reply to you asap and help with the special customization.

1'' is the length of the pleat above the pocket

2'' is the length of the pocket

50'' is the distance between 2 rod

Width

Length

The length is most important, the total length = top pleats + top pocket + the distance between 2 rods + bottom pocket + bottom pleats.

The length of the pocket should be a bit longer than the rod diameter *3.14/2 to make sure the rod can go through well.

2. For bed canopy, usually need a big pocket, please order the rod pocket header and leave a message like this: No top pleat, the total length = 5'' pocket +80'' = 85 inches.

How to order tie-backs in the same fabric?

We offer free tiebacks in the same fabric for normal-size curtains (at least 24''W*60 ''L). Sheers and valances come without tiebacks.

How to remove the buttons on the curtains' side hem?

The buttons are set for tiebacks. They are removable. You can remove them by just squeezing the middle part and unplugging the back side.

Should I purchase pin hooks for the pleated header?

Your Pinch Pleat, Euro Pleat, or Flat Panel orders come along with white adjustable hooks by default. You'll only need to purchase the rings or clips separately. If you prefer metal pins, please specify while checking out.

In case you need extra adjustable hooks or metal pins for spare, we offer those as well. Kindly check the Zac page to order.

How many rings should I buy for the pinch pleat hooks?

The space between 2 pleats is 5". For example, if your pleat is 52" wide, please buy 12 rings.

I am a designer and have special needs in pattern and color. Can you make it for me?

Sure thing! Please send us an image of your pattern, and we can customize it with the digital print technique. By the way, sometimes color doesn't translate perfectly on the computer screen. The finished fabric might look a bit different from the provided image.

How many curtain rings will I need?

Wondering how many curtain rings to snag for your pinch pleat curtains? It's all about that spacing between the pleats. At Curtarra, our pinch pleat double and triple curtains feature a 5" space between pleats. Just divide your panel width by the pleat space, add one, and voila! For example, a 25" wide panel would need 6 rings: 25/5 + 1 = 6. Easy-peasy!

Do the curtains come with the rings?

Whoops, nope! Our curtains are fabulous all on their own, but curtain rings are like the perfect accessory—they're sold separately. But don't fret. You can grab them right here.

Do the brackets come with the curtain rods?

Absolutely! Our curtain rods come fully equipped with either 2 or 3 supporting brackets, depending on their length. Shorter rods get 2, while longer ones get 3. We've got you covered!

Does the curtain wand come with the curtains? How do I use it?

Nope, the curtain wand is like the magician's wand—sold separately for added enchantment! We've got some nifty tips on how to work your magic with it. Check how to wield that wand like a pro, whether it's a grommet top, rod pocket, or pinch pleat.

Attach the metal hook of the curtain wand to the rings that come with it, and insert the rings onto the rod at the edge of the curtain panel. Hold the wand firmly and slide it smoothly along the curtain rod to open or close the curtains.

What size rod (diameter) would I need to fit the grommet sizes?

Got grommet-sized questions? We've got answers! Our grommets come in a sleek 1.6" inside diameter, perfect for curtain rods with a diameter no greater than 1.5". Keep it snug, keep it stylish!

Can your curtains be used on a curtain track system? Which header style works with that?

Absolutely! Our custom curtains are track-system friendly. The pinch pleat header is your best bet for this setup.

Plus, our pinch pleat curtains come with FREE adjustable hooks or metal pins, making it a breeze to hang them on a curtain track system.

Do the curtains come with a tieback?

You bet! Almost all our custom curtains come with a FREE matching tieback, except for sheer curtains.

We skip the curtain tiebacks on sheers to maintain their light, breezy look. But don't worry, if you want a tieback for your sheer curtains, just drop us an email or hit us up on LiveChat, and we'll make it your own.

Can I customize the curtain tiebacks?

Glad you asked! We carefully tailored decorative curtain tiebacks for a more sophisticated take on a whimsical tassel design, perfect for warming up any space.

What is the proper way to use the curtain tiebacks?

Our tiebacks are designed to keep your curtains looking sleek and tidy. Simply wrap the tieback around your curtains and connect the white loops at both ends to the metal hooks. Voilà! Your curtains will sit perfectly to the side.

How do I adjust the white adjustable hooks?

Adjusting the hooks is super easy. Just pull the hook down to where you want it. Need it higher? Pull it all the way down to the bottom. The bottom is open, so you can reinsert the adjustable part into the hook for the perfect fit.

Can I add lining to sheer curtains?

Oops! It's not recommended to add lining to sheer curtains. Extra lining can make them heavier and thicker, which takes away from their airy, light appeal and lets less sunlight into the room. If you're looking for better blackout options, consider lightweight semi-sheer curtains or linen curtains instead.

Are sheer curtains come with weights?

Yes, sheer curtains come with weights on 2 hem corners.

Big and thick sheer use bigger weights, and small and thin sheer use smaller weights.

What are custom shades?

Custom shades are customizable window shades tailored to fit the dimensions of your windows and accent doors in a just-right way. They are designed to meet your individual preferences and functional needs within reach.

Custom window shades offer a multitude of personalized details available in fabric, color, pattern and mounting choices. Whether you prefer motorized window shades or cordless window shades, these custom options invite so many characters to your space for a flawless look.

Are custom shades worth it?

Absolutely! Well-made custom shades are always worth the investment! When you invite the custom shades in, your windows will thank you.

A perfect combination of design and function wrapped in our seriously crafted custom window shades. With carefully selected fabrics and motorized mechanisms, our motorized window shades come in various shapes, shades, and sizes to suit every taste. Plus, cordless window shades offer hassle-free solutions that ensure the safety of your little ones. Enhance your home with custom shades that provide both style and practicality.

How to install window shades?

We've got you covered! Installing window shades can be straightforward if you follow these simple steps:
1. Gather all the necessary tools and ensure you have accurate measurements.
2. Secure both the brackets and screws for a flush mount.
3. Test the cordless or motorized mechanism to ensure your window shades work properly.

Tips: Installation for inside and outside mounts differs slightly. For an inside mount, position the window shades underneath the sash. For an outside mount, place the headrails above the window frame.

With these easy steps, you'll have your window shades installed in no time!

How do cordless shades work?

The cordless lift system! We take so much pride in our convenient cordless shades, and we're obsessed with their delightful details. All of our window shades are thoughtfully designed with custom cordless options, including roller shades, solar shades, and more.

Our favorite bit? Cordless shades are the perfect solution for your little ones' safety because there are NO strings at all. This feature not only enhances safety but also brings a modern take. Simply pull the window shades to your desired height, and they lock securely in place.

Enjoy the seamless functionality and clean look of our cordless window shades!

How to layer shades and curtains?

Glad you asked! Double layers of window shades and curtains just double the styling fun. Our custom window shades are not only excellent standalone covers but also perfect extra layers.

Layering window shades and curtains can make a statement in any space. For a crisp, layered look, pair airy sheer curtains or linen curtains with cordless window shades in a cohesive colorway. For added functionality, combine blackout roller shades or solar shades with blackout curtains to enhance texture and light control. This combination offers both style and function, giving your room a polished and sophisticated feel.

What type of hooks should be purchased for Pinch Pleat curtains?

No need to order hooks; they come with your curtain. Please refer to the attached picture. Additionally, the hooks are adjustable for length.

How to get side panle curtains size?

Width: If you need to cover the window, use panels that are 1.5 to 3 times the width of the window for a fuller look. When the panels are opened, they have an 8-10 fullness look on the side area.

If you only need to cover a 12-24 inch space beside the window frame, consider ordering a 30-60 inch wide pleated panel or a 60-120 inch flat panel(rod pocket, grommet, back tab) to get an 8-10 fullness look.

Length: Decide whether you want your panels to touch the floor, puddle slightly, or hover above it. Each option creates a different effect, so choose according to your desired style.

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Browse FAQ

How long will my items arrive?

Who is the carrier?

What to do if the shipment is damaged or lost during the transit?

How to track my order?

How to change the shipping address?

Where will my order be shipped from?

I want to make a curtain by myself. Can I order some fabrics?

What if one of my curtain swatches is out of stock?

How to place an order?

What if I ordered the wrong size or color of curtains?

What can I do if I had applied the wrong coupon code when checking out?

Can I send my own fabric to make the curtains?

How to measure the window and get the correct size of the curtain?

How do I change my order?

What can I do if I can't place the order or fail to pay on the site?

Are there any other custom options available?

What are the details about the header styles (Grommet Top, Rod Pocket, Pinch Pleat – Double)?

Do the curtains come with lining by default?

What is the difference between white lining, black lining, triple weave lining and blackout lining?

I would like to order extra-large drapes. What is the maximum size of your extra curtains?

Would I get 2 panels if I order 1 quantity?

What is the meaning of design?

How do I search for blackout curtains?

Can you make door curtains, patio curtains, or other unusual curtains?

Can I see the fabrics in person?

What about washing and caring?

How do I care for and maintain curtains with different lining options?

What are the benefits of choosing lined curtains over unlined curtains?

How to order a valance in the same fabric?

How to order the special header style for french doors, bed canopy, outdoor, and other occasions?

How to order tie-backs in the same fabric?

How to remove the buttons on the curtains' side hem?

Should I purchase pin hooks for the pleated header?

How many rings should I buy for the pinch pleat hooks?

I am a designer and have special needs in pattern and color. Can you make it for me?

How many curtain rings will I need?

Do the curtains come with the rings?

Do the brackets come with the curtain rods?

Does the curtain wand come with the curtains? How do I use it?

What size rod (diameter) would I need to fit the grommet sizes?

Can your curtains be used on a curtain track system? Which header style works with that?

Do the curtains come with a tieback?

Can I customize the curtain tiebacks?

What is the proper way to use the curtain tiebacks?

How do I adjust the white adjustable hooks?

Can I add lining to sheer curtains?

Are sheer curtains come with weights?

What are custom shades?

Are custom shades worth it?

How to install window shades?

How do cordless shades work?

How to layer shades and curtains?

What type of hooks should be purchased for Pinch Pleat curtains?

How to get side panle curtains size?

Can I return the customized curtains?

Will I be charged for a return?

How will I receive my refund, and how long will it take?

How to contact for after-sale service?

Can I cancel my order at any time?