FAQ
How will I receive my design reply?
Once you submit your design request, we will send your custom design and mockups to your email. Please keep an eye on your inbox, including your spam or promotions folder. If you have any questions or need assistance, feel free to contact us at support@curtarra.com.
What do I get when I purchase a design service?
After completing your payment, our design team will start creating your curtain design based on the package you’ve selected. You’ll receive your personalized designs within the promised timeframe, ready for your approval or revision, depending on the package.
How soon will I get my curtain design?
The design turnaround time depends on the service package you choose. Basic packages may take up to 7 business days, while our premium Signature package offers faster delivery with expert guidance.
Can I revise the design once I receive it?
Yes! Depending on the package you select, you'll have the opportunity to request revisions. Our Signature package offers unlimited revisions to ensure you’re completely happy with your design.
What if I don’t know what design I want?
No worries! If you don't have a clear vision, our team of experts will provide suggestions based on your space and preferences. We'll guide you to create a design that fits your style and needs perfectly.
Do I have to share room dimensions or other details?
While it's not required, providing room dimensions and details can help us create a more accurate design. It ensures the final curtain design fits your space perfectly.
Can I see a sample before buying?
Yes, we offer free swatches! If you'd like to choose one, please visit our Free Swatches page. You can also explore our Gallery page to view customer case studies and get inspired. If you need further assistance, feel free to reach out to our team.
