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Shipping & Tracking

Shipping & Tracking - FAQs

  1. Who is the carrier?
    Our customized orders are shipped via FedEx or DHL, and most of our swatch orders are shipped via USPS.
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  2. How to tracking my order?

    There are 4 methods for tracking your order.

    a. Click "Sign in" at the top-right corner of our homepage. Select the "Tracking Infor" in the drop-down menu. Type your email into the field provided and then press "Submit."

    b. Log in to your account on the Curtarra site. You will be able to see your order status in the order details.

    d. Click Track Order on the left-footer(which is under the help) and enter your tracking number from the email notification.

    c. Email us at service@curtarra.com, if you cannot track your order via the above methods.

    For more about shipping information, please refer to Shipping Policy.

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  3. How long will my items arrive?

    Total time(10-20 business days) =Processing time(3-10 business days) + Shipping time(7-10 business days)

    During the holiday season, the delivery time may be extended by 45 business days.

    Total time(10-45 business days) =Processing time(10-30 business days) + Shipping time(7-10 business days)


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  4. Where will my order be shipped from?

    Curtain orders ship directly from Curtarra curtain factory in China by carrier DHL, FedEx, or UPS.

    Hardware and swatch orders ship from our warehouse in LA by UPS or USPS when there is an inventory.

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  5. How much does the shipping cost?
    We offer FREE shipping to ALL US orders.
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  6. How to change the shipping address?

    Please contact us at support@curtarra.com within 48 hours to get a change. And tell us your order number & new shipping address. We will update the shipping address in 48 hours and send you an order update email.

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  7. How will I know when my order has shipped?
    Our customized orders generally ship within 7-14 workdays from your purchase. You will receive an email with a tracking number letting you know when your order is on its way.
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  8. What to do if the shipment is damaged or lost on the way?

    1. Take a photo of the damaged package.

    2. Report the damage or loss to the carrier.

    3. Contact us at support@curtarra.com, and we will help fix it(help to find back or remake for you if the carrier confirms the loss).

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