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Welcome to our support portal

Frequently Asked Questions

  1. There are no frequently asked questions was found.

Latest Questions

  1. How to contact for after-sale service?

    If you have any problems on your received order, feel free to contact us, just send your Order# and problem to support@curtarra.com, or start at LiveChat. We will reply as soon as possible and spread no efforts to assist you with the order.

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  2. Will I be charged for return?

    For quality issues, all return shipping costs will be borne by Curtarra.

    If you're incorrectly measured your window/door and receive the curtains that don’t fit perfectly and want to return them. All return shipping costs will be borne by the customer.

    More other information about a return please click Return Policy.

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  3. Can I return the customized curtains?

    Generally, we don’t accept returns except for quality issues. Please accept our apology.

    If you aren’t completely happy with your purchase, you can return it within 30 days when you get your items. Items must be returned unworn, undamaged, and unused, with all tags attached and the corresponding original packaging included.

    Since it’s the customized order, we will offer you a partial refund that is 70% of your order price.

    More other information about a return please click Return Policy.

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  4. Can I cancel my order at any time?
    We are sorry that we only accept order cancellation before the product is shipped. And if the order is canceled we will refund you all.
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  5. What about wash and care?

    Machine washable with a laundry bag or dry clean, gentle cycle, do not bleach, tumble dry low.

    Some fabrics become heavier after absorbing water, so it is recommended that you use a one-piece machine wash when the curtain size is larger.

    If you want to use an iron, please turn down the temperature to avoid leaving marks on the curtains.

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  6. Can I see the fabrics in person?

    Yes. we offer 10 free swatches. If you add more than 10 swatches to the cart, the extra will be charged at checkout.

    Swatches will be shipped either the same or next business day and arrive in 5 business days.

    Due to different printing batches and different screen brightness and resolution, the actual color may be slightly different from the picture on the product page. Please kindly understanding.

    Customers who have strict color requirements can purchase a sample to confirm the color before place your order.

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  7. Can you make door curtains, patio curtains, or other unnormal curtains?
    Yes, we also can make unnormal curtains like door curtains for you, please contact us when you have special needs and we will assist you with the order processing.
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  8. How do I search for blackout curtains?
    Please enter blackout curtains sub-catalog, our blackout curtains can offer 95%-100% light blocking by the original fabric or by add linings. Curtains in the room darkening curtains sub-catalog can provide 50%-90% light blocking by the original fabric or by adding linings.
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